Patient Communication & SMS Privacy Policy

Last Updated: 2026-11-02

1. Introduction: Transcend Health Care LLC, DBA Casper Chiropractic ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and protect your information when you consent to receive text messages and other communications from our practice. We use a verified 10-Digit Long Code (10DLC) messaging solution to send and receive text messages securely between you and our office.

2. Information We Collect: When you opt-in to receive communications from us, we collect your name, mobile phone number, and necessary health or appointment-related information required to provide our healthcare services and manage your care.

3. How We Use Your Information: We use an A2P (application-to-person) messaging channel to communicate with you efficiently. Your mobile phone number is used exclusively for internal practice operations. Our standard messaging campaigns include:

• Appointment Reminders: Notifications regarding your upcoming scheduled visits.
• Patient Recalls: Messages advising you that it is time to schedule a follow-up or routine appointment.
• Review Requests: Brief requests for feedback regarding your experience at our practice.
• General Care Messages: Other generic messages directly related to your treatment, billing, or care coordination.

4. Third-Party Disclosure & SMS Consent: We maintain strict confidentiality regarding your personal data. We will not share, sell, rent, or trade your mobile phone number, SMS opt-in consent, or any personal information with third parties, affiliates, or partners for marketing or promotional purposes.

Your information is shared only with our trusted Campaign Service Provider (CSP) and messaging platform partners who act on our behalf to securely route and deliver our messages to you. These providers are bound by strict confidentiality and security agreements and are prohibited from using your information for any other purpose.

5. Opting In and Opting Out: By providing your phone number and checking the associated consent boxes on our intake forms, you consent to receive text messages from our practice. You have the right to revoke this consent at any time.

• To Opt-Out: You can stop receiving text messages from us at any time by replying "STOP" to any message you receive.
• For Help: You can reply "HELP" for assistance or contact our office directly.

6. Security and Compliance: Our communication methods are fully registered with The Campaign Registry to ensure secure, trustworthy, and compliant messaging. We implement stringent physical, electronic, and administrative safeguards to protect your personal and health information in accordance with HIPAA regulations.

7. Contact Us: If you have any questions or concerns regarding this privacy policy or how we handle your communication data, please contact us at:

• Phone: 812-301-2088
• Email: sc@casperchiropractic.com
• Address: 1787 W Division Road, Jasper, IN 47546